Last Updated: November 10, 2025
We're pretty serious about keeping your info safe. This isn't just legal boilerplate - we actually believe in transparency and treating your data with respect.
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're a storytelling agency that believes in authenticity, and that starts with being upfront about how we handle your information.
At Mythralith Dominion, we're based in Montreal and operate under Canadian privacy laws (specifically PIPEDA - the Personal Information Protection and Electronic Documents Act). We're not here to collect your data for shady purposes or sell it to the highest bidder. We collect what we need to serve you better, period.
This policy covers our website, our services, and any interactions you have with our team. If something's unclear or you've got questions, just shoot us an email. We're humans talking to humans here.
When you reach out through our contact form, sign up for our newsletter, or become a client, you're sharing info like your name, email, phone number, company details, and whatever else you tell us about your project needs. We don't ask for anything we don't actually need.
Like pretty much every website out there, we collect some technical data when you visit:
We use tools like Google Analytics for this. It helps us understand what's working on our site and what's not. If our contact page is confusing and people are bouncing, we wanna know about it.
If we're working together, we'll collect whatever info's relevant to your project - brand guidelines, creative briefs, feedback, approvals, that kind of thing. This stays strictly between us and is used solely for delivering your services.
We're not gonna beat around the bush - here's exactly what we do with your information:
This is the obvious one. If you hire us for brand strategy or content creation, we need your info to actually do the work and communicate with you about it.
When you reach out with questions or project requests, we'll use your contact info to get back to you. Revolutionary concept, right?
That analytics data helps us make better decisions about site design, content, and user experience. We're constantly tweaking things to make your visit smoother.
If you've opted in, we might send newsletters, case studies, or updates about our services. You can unsubscribe anytime - there's always a link at the bottom of emails, and we won't take it personally.
Sometimes we're legally required to keep certain records or provide information to authorities. We'll only do this when we actually have to.
Yeah, we use cookies. Not the delicious kind, unfortunately. These are small text files that help our site remember you and work properly.
Essential Cookies: These keep the site functioning. They remember your preferences during your session and make sure forms work correctly. Can't really turn these off without breaking things.
Analytics Cookies: Google Analytics and similar tools track how visitors use our site. This data's anonymized and helps us figure out what content resonates and where people get stuck.
Marketing Cookies: If you've clicked through from an ad or campaign, these help us understand which marketing efforts are actually working. We might also use retargeting cookies so our ads follow you around the internet (you can disable this in your browser settings if it creeps you out).
Most browsers let you control cookies through their settings. You can block them entirely, but heads up - it might make some parts of our site less functional. Your call though.
Let's be crystal clear: we don't sell your personal information. Never have, never will. That said, we do work with some third-party services to run our business effectively.
Email Marketing Platforms: Tools like Mailchimp or similar handle our newsletters. They only get access to the email addresses of people who've subscribed.
Analytics Services: Google Analytics, Hotjar, and other analytics tools help us understand site performance. These companies have their own privacy policies, and we've configured them to respect user privacy as much as possible.
Cloud Storage & Collaboration: We use services like Google Workspace and Dropbox to store project files and collaborate with clients. Client data's kept in secure folders with restricted access.
Payment Processors: If you're paying us, we use secure payment gateways. We don't store your credit card info - that's all handled by the payment processor.
Project Management Tools: Platforms like Asana or Monday help us keep projects organized. Only team members working on your project can see your information there.
All these third parties are bound by contracts to protect your data and only use it for the specific purposes we've authorized. If any of them mess up, that's on us, and we take responsibility.
Your data, your rules. Under Canadian privacy law (and good old common sense), you've got some important rights:
You can request a copy of all the personal data we have about you. We'll get it to you within 30 days.
If we've got something wrong, let us know and we'll fix it ASAP.
Want us to delete your information? Just ask. We'll do it unless we're legally required to keep it (like for tax purposes or ongoing projects).
Unsubscribe from our emails anytime using the link in any message, or just email us directly.
Want to take your data to another service? We'll provide it in a commonly used format.
If you think we've mishandled your data, you can complain to the Office of the Privacy Commissioner of Canada. Though we'd appreciate a chance to make things right directly first.
To exercise any of these rights, email us at hello@mythralithdominion.info or call (416) 789-3421. We'll need to verify your identity first (for security reasons), but we'll make the process as painless as possible.
We take security seriously because, honestly, data breaches suck for everyone involved. Here's how we protect your stuff:
We don't hoard information forever. Here's our general approach:
Look, no system is 100% hack-proof. We do everything reasonably possible to protect your data, but if something goes wrong, we'll let you know immediately and work to fix it. Transparency matters.
We're based in Canada, but the internet doesn't recognize borders. If you're visiting from outside Canada, here's what you should know:
Some of the third-party services we use (like Google Analytics) might store data on servers located in the United States or other countries. These countries might have different privacy laws than Canada, but we only work with providers who maintain strong data protection standards.
By using our website or services, you're acknowledging that your information might be transferred to and processed in countries other than your own. We're doing our best to ensure it's protected wherever it goes.
For EU/UK Visitors: We're not specifically targeting EU/UK markets, but if you're visiting from there, you've got rights under GDPR. Everything in the "Your Rights" section applies to you, plus you can complain to your local data protection authority if needed.
Our services aren't designed for or marketed to anyone under 18. We don't knowingly collect personal information from minors.
If you're a parent or guardian and discover that your child has provided us with personal information without your consent, please reach out to us immediately. We'll delete it from our systems right away.